info@commsprovider.co.uk0345 855 0700

Telephone systems and integrated IT products are the life-blood of any business and CommsProvider working in partnership with Samsung and Panasonic have a solution for everyone regardless of scale or requirement.

Industry leading solutions such as the feature rich Samsung OfficeServ range, coupled with our experience and world-class installation services, help customers to unlock the potential that the correct communications system can bring to any business.

SERVICE

Our Maintenance Technicians are experts in their field and regular training programmes keep them up-to-date on all the latest technology, products and services. Offering a comprehensive help desk as part of MaintenanceProvider’s service, our customer service and support staff are able to solve many problems over the phone or remotely to minimise potential time offline.

Our team of technicians are renowned for delivering a quick response, offering support within four business hours for critical failures. MaintenanceProvider’s dedicated help line ensures that in the event of a system failure businesses can get straight through to our fully trained team. In many instances, and using the latest remote diagnostics, we are able to handle client challenges in a matter of minutes.

MaintenanceProvider holds every component of all ranges of equipment, new and old, in our maintenance vault. Our technicians are not only equipped with all necessary testing kits but also carry frequently needed parts so that our response time is quick and efficient.

AGREEMENTS

Our maintenance agreements are calculated and formed to each businesses individual specifications. Parts and labour including site visits, remote diagnostics and incident management are all covered within the policy (terms and conditions apply). 

MaintenanceProvider understands that whether a business has a call centre of 500 staff or a small office of 5 staff when a telephone system goes offline the entire operation suffers. Our telephone system maintenance agreements ensure the least amount of downtime is endured whilst we get the system back up and running. Covering hardware and software each agreement offers overall comfort in the knowledge that the life-blood of any business is in safe hands.

Agreements are available on ICT solutions, giving complete peace of mind that the equipment invested in is performing as it should. Our technicians make sure everything is operational and up to date on the latest relevant firmware levels by providing proactive monthly diagnostics where applicable.

ADDITIONS

MaintenanceProvider are available to help businesses get more out of their communications equipment. 

Our regular system health checks are a preventative measure included in all maintenance agreements. Assessing the health and performance of the equipment invested in can often alert businesses prior to any potential issues occurring. MaintenanceProvider aims to keep systems in working order by checking over hardware and software, both remotely and with on-site visits.

By auditing potential clients’ existing communications set-up, MaintenanceProvider can produce a report outlining where ongoing savings could be made, and smoother more advanced operations could be achieved on both hardware and software.

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