info@commsprovider.co.uk0345 855 0700

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WHY CHOOSE US?

A FULLY MANAGED SERVICE, THAT'S WHY

End user detail logging device registry

End user detail logging device registry

To ensure accurate account management CommsProvider Will capture all of the below user details

to ensure that we have as accurate information as possible –

  • MOBILE NUMBERS
  • USER NAME
  • SIM NUMBER
  • TARIFF
  • COST
  • BUNDLES
  • IMEI
  • CONTRACT END DATES

we liaise with mobile networks for all network related issues/updates

 

There are a number of occasions where contact to the mobile network operator is needed to add or remove services or resolve network issues and calling customer services can be frustrating and time consuming.

Using the dedicated dealer support channels the team at CommsProvider will handle all network related

queries for you and provide feed back once the action is completed.

Examples of network related issues/updates are as follows

USER NAME CHANGES

APPLYING ROAMING BARS

RESOLVING BILLING ISSUES

LOST STOLEN BAR ADD/REMOVE

ROAMING CAPABILITY

TARIFF CHANGES

COVERAGE CHECKING

COST CENTRE UPDATES

GENERAL NETWORK ISSUES i.e RESOLVING CONNECTION ISSUES

ADD/REMOVE LINE FEATURE SUCH AS ROAMING BARS

SIM SWAPS

HANDSET SWAP OUT ON NETWORK BRANDED HANDSETS

ADDITIONAL SERVICE/BUNDLES

END USER SUPPORT

Maintaining consistent connectivity is key to the mobile phone service and ensuring that users can make and receive voice calls, texts and data means your business can operate effectively.

Once an issue has been reported to CommsProvider by either an end user directly or your chosen contact, a support team member will contact the user directly to diagnose the problem with the aim of resolving over the phone.

In the case of network related issues, our support team will liaise with the network to have the line tested and correct any settings which may be causing a problem or a report will be logged to have the fault investigated by the network tech support team.

We aim to have network related issues resolved within 24 hours however, there may be occasions where this is not possible due to difficulties at the network end. Users will be

kept up to date with progress of work by the support team to give realistic time scales and estimated resolution times.

All reported issues and results will be logged on the help desk tracker

Examples of required end user support.

  • NETWORK OUTAGE
  • VOICE OR DATA SERVICE DROPPED FROM NETWORK
  • ROAMING SERVICES NOT WORKING
  • DROPPED CALL REPORTS
  • VOICE MAIL ISSUES
  • LINE REFRESH
  • SIM SWAPS
  • ADD OR REMOVE SERVICES OR FEATURES
  • LOST STOLEN BAR

technical support

All users have different levels of technical experience of modern mobile devices and navigating through the sometimes confusing menu paths of the different operating systems can be tricky.

The CommsProvider tech support team can help end users when it come to

understanding how the devices work and can help with the set up of some of the more common handset features.

Examples of technical support are as follows –

  • Set up of Android/ Apple ID user accounts
  • Backing up and restoring of data
  • Transferring calendar and contacts
  • VOICE MAIL SET UP
  • FILE TRANSFERRING
  • EMAIL SET UP
  • BLUETOOTH PAIRING
  • INSTALLING APPLICATIONS

CALL US TODAY ON 0345 855 0100