I personally dread calling companies when something has gone wrong. Whether it’s because they’ve sent me the wrong item, something has broken, they’ve taken too much money off me or they’ve sent me a letter which is completely irrelevant to my circumstances, I just really don’t want to have to deal with it and will put it off until the very last moment.
isn’t what it used to be
Doesn’t matter whether you’re calling for yourself or on behalf of your business, the treatment we receive tends to be the same. There is nothing more frustrating than being on hold for 20 minutes (at best), only to speak to the village idiot who wants to be anywhere but there speaking to the likes of you, for them to then transfer you and the line cuts out. Back to square one? Yep. Which makes the experience all the better, don’t you think?
You could be lucky and get through to someone pretty quickly and speak to someone who does have a brain. However, they are completely drunk on power and not listening to a single word that you are saying and reeling off the same spiel they say to every customer that calls in because they assume that YOU’RE the village idiot! The cheek!
If it is not an issue that can be resolved in the initial phone call and they promise to call you back in the next hour
after speaking to the relevant department or getting the OK from Management, that’s fine. You can wait an hour, because at least then it will be done and dusted, right? WRONG! They have forgotten about you and now you’re behind all the fresh customers that are calling in. Worse still is when you call them back after an hour and a half (give the benefit of the doubt, eh?) and they say that they have tried to ring you but there was no answer. You know damn well that they haven’t tried calling you because you have been staring at that phone every minute, cursing at it, checking that it’s not on silent and that it’s got enough charge to last the hour and the duration of the call.
It can be extremely difficult and infuriating from both a consumers’ side and a business’ side to deal with these numpties. It’s hard to find a company that is loyal, that does call you back when they say they will and does more than the bare minimum, giving you a surprisingly good and stress-free customer experience.
Wouldn’t it be perfect to send the company a quick email, saying that your phone is playing up and you don’t know what to do with it? Wouldn’t it be perfect to do this with confidence, knowing that you will receive a prompt response and be treated with the respect that’s due? Wouldn’t it be amazing to know that anything that goes wrong with any of your telecoms, you have the best support available at your fingertips with professional and knowledgeable Support Providers?
pride and passion is in our customer care.
It’s what sets us apart from the competition because we dedicate our time to always be at hand for our customers’ needs. Mobile broken? No problem, we’ll send you a replacement today with our 24 hour swap-out service and retrieve your other one to be repaired. Your building has had a complete power outage and you’ve got 200 staff waiting to get to work! We’ve got youcovered, with our Disaster Recovery Suite, we can have you up and running in under 4 hours.
Don’t sweat the small stuff either. At CommsProvider, we understand that not everyone is tech-savvy. We are always just a call away and can help you with the trivial things that you might feel are a waste of time to ask your end to end telecom specialists!
If you have a new phone and don’t know how to insert your sim, if your mobile phone is having a funny five and needs a soft reboot, if your emails aren’t syncing and you don’t know why…we can talk you through it, whatever the issue. This is why we have a customer retention OF OVER 90% because we do everything that we can to keep your business running as smoothly as possible.