Business Centre

Whether you are working in a business centre or operating a business centre Samsung have the right solution for you. The ability to give a personalised answering facility with a screen based operator console for ease of use and flexibility and a full call accounting package with auto bill generation helps to reduce running costs and administration time for the business centre. Samsung systems also include full featured conferencing functionality, enhancing any conferencing facility hosted at the business centre. For the occasional user requiring the Samsung systems hot desk functionality provides the ability for regular occasional users to have their own personal profile including DDI, short dial memory, voicemail and call recording. With Samsungs easy to set up remote IP working the business centre can extend outside of the fixed premises, offering remote worker ability, as well as integration to mobile phones, providing a full featured system for both operator and user.

OfficeServ Call Reporting

Samsung OfficeServ Call Reporting has been designed to offer organisations of any size the ability to maximise the use of staff, telephony and IT resources. Using historical call statistics, extension, groups of extensions, DDI and trunk activity can be analysed to assess call traffic and users efficiency, so that you can:

• Verify call costs, including multiple carriers
• Calculate call handling capacity and traffic flows
• Manage staffing levels to meet fluctuations in demand
• Create concise billing information for cost centres, extensions, clients and campaigns
• Create automated or on-demand reports in standardised Excel, Word, HTML and email formats.

OS Communicator

OS Communicator is an integrated communications application able to bring together voice, video and instant messaging communications. It also adds administration functions to allow you to personalise your handset. High end functionality scalable to your business. Get access to big system functions at a price to match your business size. OS Communicator provides benefits including the ability to dial direct from your Microsoft Outlook contacts list, to see a list of who has called you, who you have called, any missed calls and simple redial on any of the numbers.

OfficeServ Connect

Mobility is more about connectivity, being in contact, than it is about moving around on the phone. In todays competitive environment being properly connected is more important than its ever been. For lone workers and mobile staff, OfficeServ Connect gives reassurance that you can always be in contact and be contacted. For large campus hotels, multi-site or offsite communication Samsung Unified Communications solutions really deliver in bringing people and their methods of communication together and in contact with each other.

Features of OfficeServ Connect

1. System will poll up to 5 devices (mobile phone, home office, reception, kitchen, back office etc.) which will simultaneously ring.
2. Make and receive calls through the OfficeServ system from any device including mobile as if you were at your desk.
3. Always in contact, never miss that important call.
4. Managing calls through the system allows you to maintain the central benefits of call control, operator console, voice mail, call recording, etc.
5. Full control of the call including transfer with Pro upgrade.

OfficeServ EasySet

Every business needs to maximise the return on investment and utilisation of new resources, and your new Samsung OfficeServ solution is no exception. With an array of new and enhanced features and functionality at your disposal it is imperative that each user is able to control their own extension to meet their individual working patterns. Samsung has made ongoing extension management as simple as possible by developing OfficeServ EasySet an intuitive browser interface that allows each user to take command of their communications, enhancing efficiency and productivity.

OfficeServ Hospitality

Samsung have partnered with Tiger Communications plc, one of the most respected hospitality software companies in the UK and Europe, together we bring you OfficeServ Hospitality, the Hotel Management Software suitable for any front of house system, no matter how big or small. Samsungs OfficeServ Hospitality is ideal for use as a standalone system for guesthouses and smaller hotels. Alternatively for larger hotels, it can be fully integrated with new or existing front-of-house or voicemail and messaging systems. It has been designed to be fully integrated into the Samsung OfficeServ 7000 series business communications platform, giving it some very unique features - and a higher level of integration than other 'off the shelf' solutions are able to provide. The full OfficeServ 7000 Series range runs from the OS7030 and OS7100, which is ideal for smaller guest houses through to the OS7200 and OS7400, which are more suited to medium-sized or larger hotels. It also supports both DECT and WiFi wireless handset options for workers such as maids, room service staff, duty managers or security personnel who are constantly mobile around your premises. With an extensive selection of enhanced business applications, the Samsung OfficeServ Hospitality package is a scalable solution that can be tailored to meet your individual needs now, but with technology that makes sense for the future.

OfficeServ IP-UMS

The OfficeServ IP-UMS truly unifies all your Voice Mail, Fax Mail and E-mail messages, making your business more responsive, flexible and efficient. The OfficeServ IP-UMS voice processing and Unified Messaging application provides a unified messaging platform allows employees and guests to send and recieve any type of messages 24 hours a day, 7 days a week. Easy to use and manage, the OfficeServ IP-UMS can help your business reduce the number of missed or dropped calls, increase efficiency and improve the levels of customer service you provide. Administrator reports also allow you to view how effectively your investment is being utilised. For example OfficeServ IP-UMS can report how many voice and fax messages each user has taken, or how many times an individual Auto Attendant option is chosen.

OfficeServ Voice Messaging

The OfficeServ Voice Messaging family (OSVM) offer a powerful choice of messaging solutions that are not only cost effective but can also deliver the benefits of voicemail and call processing to any hotel environment. The OfficeServ Voice Messaging is embedded into the OS7030, OS7100, OS7200S and provided on OS7200 and OS7400 as an optional module (SVMi-20), Providing 1 to 20 ports of voice messaging for the range of Samsung Communication systems. The OfficeServ Voicemail provides a cost effective call processing solution for busy working environments 24 hours a day, 7 days a week. Easy to use and manage, the OSVM can help your business reduce the number of missed or dropped calls, increase efficiency and improve the levels of customer service you provide. Administrator reports also allow you to view how effectively your investment is being utilised. For example OSVM can report how many messages each user has taken, or how many times an individual Auto Attendant option is chosen. The OfficeServ Voice Messaging is integrated into the system, so that on guest check-in and check-out mailboxes are enabled and cleared.

OfficeServ Voice Recording

A fully integrated plug-in module for the OfficeServ Call Reporting and Contact Centre range of products, which can record your ISDN30, ISDN2, SIP or Analogue trunks. By providing a complete management and call recording solution, which is contained and managed from a single work station or server, storing, finding, playback and archiving of calls is just a click away. Many types of organisations can benefit from using OfficeServ Voice Recording. In particular, there are obvious advantages for legal firms, insurance companies, call centres, public agencies, health centres/doctors surgeries and any FSA regulated company that is legally bound to record calls. However, call recording is vital for any organisation that is serious about:

• Resolving who said what disputes
• Telesales and marketing training
• Confirming quantities and specifications of an order
• Staff protection from abuse
• Litigation purposes, can be used in a UK court
• Monitoring staff performance
• Monitoring customer care.