Smart Working

Who calls you and when? Who handles those calls and how well? Knowing this information can help you identify key department and individual performance levels – if you could improve performance levels by drilling down to conversion of enquiries, would this be a good idea?

Knowing how your sales department perform from telephone statistics can be amazingly powerful – you can track a call from a customer/prospect at any time (real time or retrospectively) and then analyse what stage that opportunity is at or if a sale was made. It is possible to increase your conversion of opportunities into business Dramatically with the right information. Think of it this way – take just one sales person who handles calls and think about the following:

• Do you know how long they spend talking to customers?
• Are they taking their ‘fair share’ of the workload?
• How many opportunities do they handle and what is the outcome?
• Could they improve all these factors and have a resulting impact on profitability?

Marketing costs

Wouldn’t it be great if you knew exactly how many calls you get per hour/day/week/month/year from each marketing activity you invest in? This could be directories (yell), mailers, internet, adverts…the list goes on. Well you can!

We can tell you exactly how many calls you get from each investment you make, where the call went, who handled it in your business….and between us we can determine which investment works and furthermore, who in your business needs training and performance management. (we provide that training if required)

CommsProvider can help you transform how you manage your business performance by identifying the quantity and quality of phone calls inbound and outbound - ensuring you maximise all opportunities. Controlling and influencing all areas.